ICT Support

We are here for you, day and night

Hotels are in motion, day and night. It makes you feel good that your ICT partner is available for you. We are with you, 24/7, day in, day out, for real!

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24/7 Support
Monitoring
Systeembeheer

24/7 Support

In case of a problem, just call us and we will answer the phone in 10 seconds. No need to press an extension number, you will be helped promptly. We also make use of an ICT portal to request changes or get support.

Client Case

Every hotel by the Odyssey Hotel Group is unique and requires customisation

Through an icon on your screen you are able to take a screenshot and create a support ticket automatically. We like to tell you more about this service. It is a pleasant thought that we are always available by phone. Yes, we are an ICT club, but with Hospitality running through our vains. In case your employee has an issue, our servicedesk will be there for immediate assistance.

In most cases we are able to solve the problem straight away, so we do not need to come on site, as your ICT network can be managed remotely. We do this 24/7.

Sbit makes sure they will always take care of it, I can always count on them!

Jeroen JansenVP IT Odyssey Hotel Group

Monitoring

We are able to monitor, support and manage all devices connected to a network cable. Day and night. We call this ‘Active Monitoring’. Because of active monitoring problems are actively noticed.

Needless to say we pro–actively check your data back up and all matters of system security like endpoint security and updates. Using our ‘Active Monitoring’ we always know the exact status of your ICT hardware. We know the responsibilities being a provider of services. ICT problems are noted immediately and in most cases solved before it being a real issue. Monitoring is based on different levels.

In case things are not going the way you expected, do not hesitate to call our service number. We answer and assist straight away. Most likely we can provide you with the solution immediately as we are connected to your network. Support at location is hardly necessary.

Systeembeheer

In our Cloud Control Center we monitor and manage the ICT networks of our relations. We make use of smart ‘remote audit tools’. In this way the operation for every hotel is professionally managed by a team of Sbit professionals.

Aeon Plaza hotels and Sbit are partners for years and that is for a reason. Because of their flexible and reliable ICT solutions we can do what we are best at; creating memories for our guests!

Maikel StabijManaging Director Aeon plaza hotels

Every relation of Sbit gets equal attention. Your guest is our guest. Whether it is a small or big hotel, chain, luxurious, budget, resort or business, every relation has our complete focus. We see our relations as partners with the same goals, providing great services.

A lot of our duties are carried out by remote management. A great team of professionals is ready to serve you. Naturally there are situations where our presence on site is needed when replacement or repairing is needed. This can be ad-hoc, being it the same day. Or we can schedule on-site visits.

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