{"id":42,"date":"2026-05-05T15:23:27","date_gmt":"2026-05-05T13:23:27","guid":{"rendered":"https:\/\/sbit.twelvetwentystage.com\/?page_id=42"},"modified":"2026-07-23T18:21:30","modified_gmt":"2026-07-23T16:21:30","slug":"about-us","status":"publish","type":"page","link":"https:\/\/sbit.twelvetwentystage.com\/about-us\/","title":{"rendered":"About us"},"content":{"rendered":"\n\n
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Deep hospitality experience meets expert delivery<\/span><\/h4>\n <\/div>\n\n\n
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Twenty-five years working exclusively in hospitality means we know what a PMS outage at 3pm on a Friday actually costs. What a stalled check-in does to a duty manager. What a failed opening does to a brand.<\/p>\n

Combined with the technical depth of a full-service ICT partner: infrastructure, workplace, security, strategy, that experience becomes something operational. Not a positioning statement. A daily practice.<\/p>\n<\/div>\n

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Why Sbit<\/p>\n

Why hospitality demands a different IT partner<\/h3>\n

Standard MSPs are built for offices that close at six. Hospitality doesn’t close. Our operating model, our escalation paths and our team are built for that reality, every day of the year.<\/p>\n <\/div>\n

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Built for 24\/7 operations<\/p>\n

Our support model is designed around the hospitality calendar: peak check-in, weekends, holidays, brand openings. Coverage that matches when failure actually happens.<\/p>\n <\/div>\n\n <\/div>\n <\/div>\n

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One accountable partner<\/p>\n

No suppliers passing tickets. No escalation chains. Infrastructure, workplace and security owned by one team, under one contract.<\/p>\n <\/div>\n\n <\/div>\n <\/div>\n

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Hospitality-native by design<\/p>\n

PMS, POS, guest WiFi, property systems: supported as daily operational reality, not as exceptions.<\/p>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n

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Our operating model<\/p>\n

How we work,\u00a0
every day.<\/h3>\n

These are not slogans. They reflect how we operate: in how we structure our services, how we communicate and how we show up under pressure.<\/p>\n <\/div>\n

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Prevent, don’t respond<\/p>\n

We measure success by what never reaches your guests. Monitoring, patching and lifecycle management run continuously, so incidents surface before they surface to you.<\/p>\n <\/div>\n\n <\/div>\n <\/div>\n

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Own the outcome, not the ticket<\/p>\n

Every issue has one owner from start to resolution. No handovers between teams. No “not our scope” during a peak weekend.<\/p>\n <\/div>\n\n <\/div>\n <\/div>\n

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Show, don’t tell<\/p>\n

Monthly operational reporting. Quarterly roadmap alignment. You always know where your environment stands, what’s changing next, and why.<\/p>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\n

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Hospitality IT isn’t harder than office IT. It’s less forgiving. That difference is the whole reason Sbit exists.\r\n\r\n\r\n\r\n<\/p>\n

\n Sandro Migliardi<\/strong>\n – CEO Sbit Hospitality ICT Services<\/span>\n <\/p>\n <\/div>\n <\/div>\n

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Why this matters<\/p>\n

Technology does not\u00a0build trust.\u00a0
People do.<\/h4>\n

Our teams combine hospitality understanding with technical expertise. They remain calm under pressure. They communicate clearly. They take responsibility. We do not position ourselves as an external supplier. We operate as an extension of the organisations we support.<\/p>\n<\/div>\n \n <\/div>\n\n

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